Frequently Asked Questions
Why work with Tea Rose?
If you are looking for the most elegant and exquisite Afternoon/High Tea mobile offering, and the assurance of dealing with a reliable business that can curate a luxury experience, then Tea Rose is the only choice!
We offer a stunning selection of vintage and modern era tea sets for you to choose from, the most beautiful cutlery and silverware, a generous selection of delicious sweet and savory petite bites. Tea Rose packages add incredible value and make your special occasion unforgettable. Our vision is to offer extraordinarily gorgeous tea experiences that are whimsical with southern, sophisticated charm.
Who can have a tea party?
What does your tea party offerings consist of and how much does it cost?
Our package offerings and prices vary, we are sure one of our packages will meet your needs!
How early should I start planning my tea party?
This is my first tea party, what should I expect?
Prior to Booking Our Services
- Determine your date, approximate guest numbers, venue and budget.
- Review our website and social media pages for inspiration and ideas.
What is served on the three tiered server? May I see menu options?
Are there party minimums?
Can I/my guests purchase the tea served at the party?
What if I/my guest break a tea cup and/or saucer at the party?
I have a caterer, but I would like tea and fine china rentals from Tea Rose. Is that possible?
Does Tea Rose offer catering only services if I have my personal china collection to use for my tea party?
I want to have a tea party, but not at my home. Can you assist in locating a venue?
Why are the tea experiences unplugged?
Do you offer menu tastings?
Booking and Cancellation Policy?
Reservations/Booking
To secure your booking a deposit of 50% is required. All booking requests that have not been paid a deposit are defined as tentative and dates & time slots cannot be guaranteed. Example, if another party books the same date, requests the same time and pays their deposit 1st you would then lose your tentative booking.
Once you receive your Tea Rose proposal, invoice, contract and the deposit is paid your booking will be confirmed and you will be emailed a receipt.
Deposits apply to the total purchase.
The balance must be paid in full at least 14 days prior to your high tea or luxury picnic, unless other arrangements have been made in writing with Tea Rose.
For short notice bookings, the full balance will be due upon invoice to secure services.
Refunds
Tea Rose will refund the entire purchase amount if we are unable to provide our services. This clause does not cover client-initiated cancellations. If Tea Rose is unable to provide services (or part of) due to extenuating or unforeseen circumstances, clients may not make any claim other then a full refund of deposit.
Event Cancellations
Our clients may initiate booking cancellations, but the deposit will be forfeited, no exceptions.
In special circumstances and at Tea Rose approval, we do allow clients one complimentary reschedule within a 90- day period, subject to date availability.
Client cancellations made less than 7 days prior to the event will forfeit the entire booking amount.
Inclement Weather for Picnics
In the event of rain, hail, sleet, natural disaster, acts of God, government mandates, Tea Rose will work with you to transfer your booking to another date. Refunds are not provided due to inclement weather.
Covid-19 Policies & Restrictions
If an event cannot take place due to restrictions imposed by public health orders or other similar government directives, (total lockdown or when gatherings of 15 or more guests is not allowed), the Customer will be entitled to request that the event is moved to a different date without charge. Tea Rose will liaise with the Customer to help secure an alternative date, but it does not warrant that any dates specifically requested by the Customer will be available.– In the event of moderate government restrictions (gatherings of 15 or more guests allowed), the Customer can either proceed with a reduced number of guests or postpone their event to a later date without penalty, provided that the Customer gives Posh Teatime Co. sufficient written notice (at least 7 days prior to the event date).
If less than 7 days notice prior to the event date is given, a 25% fee of the invoice total will apply to compensate for expenses already incurred by third party suppliers, labor costs, staffing costs, etc. (such as time to prepare your order, expenses on ingredients for your food etc..).– In any of the circumstances above, if the Customer elects to cancel rather than to postpone an event, the holding deposit will be forfeited and our standard cancellation policy will apply.
In the event of cancellation due to personal reasons, anxiety over Covid-19, unhappy to proceed with reduced guests, unhappy to postpone an event etc. the holding deposit will be forfeited and our standard cancellation policy will apply.
Booking Changes
If the number of guests in your party increases, please notify Tea Rose via email at partea@tearosenashville.com 7 days prior to the event. Unfortunately, if guests cancel we can not make any price adjustments, but you will receive the same amount of food per person as selected with your package (more delicious left overs to take home).
Does your packages include tables and chairs?
Our tea packages do not include tables & chairs. We partner with event rental companies and provide referrals.
Our luxury picnics include sitting pillows and picnic tables.
Do you accommodate dietary restrictions?
We gladly offer food sensitive options for additional $15 per person.
Gluten Free | Dairy Free | Vegan | Nut Free | Halal
Can I order more food items to add to my package?
Yes, of course you may always order additional food. Contact us directly to discuss customizations.
How do I book my preferred tea set/china for my high tea or picnic?
Glad you asked! During your tea party consultation, we will discuss any themes and color palettes for your event. We can send pictures of our available inventory. After securing your deposit, we will secure the china/tea set of your choice.